Support

We answer within one business day.

Contact us

Email support@inboxpolicy.com. A person reads every message. Please include the time of the request and, if you have it, the request_id from the API response. Never send your API key.

InboxPolicy is operated by Sorcerai LLC, a Texas limited liability company.

Common questions

• Connecting from ChatGPT or Claude. Add InboxPolicy from the app directory and sign in with your InboxPolicy API key on our sign-in page. The key is never shown to the assistant. See the MCP section of the docs.
• I don't have an API key. Keys are emailed when you buy a credit pack on the pricing section of our site. If the email did not arrive, write to us from the address you paid with.
• What a result means. Every result carries a reason code. The reason-code table explains each one and whether it is billed.
• What a check costs. A fresh check costs 1 credit. Repeats within 72 hours, malformed addresses and checks that cannot be resolved are free. See billing rules.
• Disconnecting. Remove the app in ChatGPT or Claude at any time. To stop a key working everywhere at once, ask us to revoke it.
• Deleting your data. Email us and we will delete your account data. Our privacy policy lists what we keep and for how long.

Report a problem

For a wrong result, send the address, the result you got and what you expected. For a security issue, email the same address with "Security" in the subject line.